Terms & Conditions

Last updated: 11 August 2026

1. What these terms cover

These terms apply to the services we provide and to your use of this website. Where we issue a written proposal, statement of work or support agreement, that document and these terms are read together; if the two conflict, the signed proposal takes precedence.

2. The services we provide

We provide software development and related technical services, namely: technical discovery and scoping; custom web application development; internal tools and workflow automation; systems and API integration; code audits and legacy system rescue; and ongoing support and maintenance.

Unless a written proposal says otherwise, our services do not include: purchasing or paying for third-party licences, hosting or domain fees on your behalf; content writing; search engine optimisation or marketing retainers; graphic design beyond the interface work described in the proposal; or hardware supply and installation.

3. Enquiries, quotes and acceptance

You can enquire through the form on this website, by email or by phone. An enquiry is not a booking. We normally arrange a scoping call, then send a written proposal setting out the work, the fee, the assumptions we have made and the timescale.

A contract is formed when you confirm a proposal in writing (email is sufficient) and, where a deposit applies, when that deposit is received. Prices published on this website are indicative starting points, not offers.

4. Fees and quotes

Written quotes are valid for 30 days from the date of issue. Fixed-fee work is quoted after scoping; work outside a fixed-fee proposal is charged at our standard day rate, stated in the proposal and currently £595 per day. Where our fee depends on assumptions listed in the proposal and those assumptions turn out to be wrong, we will tell you before doing further work and agree any change in writing.

Any third-party costs, such as hosting, licences or paid APIs, are yours to pay directly unless the proposal says we will pass them on at cost.

5. Payment

Unless a proposal states otherwise: projects over £5,000 are invoiced 40% on acceptance and the balance on delivery; smaller projects are invoiced in full on delivery; support and maintenance is invoiced monthly in advance. Invoices are payable by bank transfer within 14 days of the invoice date.

We may charge statutory interest and compensation on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998. Where an invoice is more than 30 days overdue we may pause work on notice.

6. Delivery and your responsibilities

We will deliver within the timescale set out in the proposal. Our timescales assume you provide, within a reasonable time, the access, content, decisions, test data and approvals the proposal identifies as yours. If those are late, delivery dates move by at least the length of the delay, and we will tell you the revised date.

Every project ends with a handover: source code in your repository, deployment notes, a test suite that runs on a clean machine, and a handover call. Acceptance testing runs for 14 days from delivery; defects reported in that window that fall within the agreed specification are fixed at no charge.

7. Cancellation and cooling-off

If you are a consumer (engaging us for purposes wholly or mainly outside a business), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract being formed, without giving a reason. Email [email protected] to cancel. If you asked us to begin work within that period, you must pay for the work carried out up to the point you cancelled.

If you are a business, either of us may cancel a project on 14 days' written notice. You pay for work completed and for any non-refundable third-party costs we have already committed to on your behalf. Support and maintenance agreements run month to month and may be ended by either of us with 30 days' notice.

8. Refunds

If we cancel a project before completing it, or if we cannot deliver what was agreed, we refund any amount you have paid that exceeds the value of work delivered, within 14 days of the cancellation. A consumer exercising the cooling-off right above is refunded within 14 days, less the value of any work carried out at their request.

Deposits are refundable in full if we cancel, and are not refundable if you cancel after we have started work, except to the extent the deposit exceeds the value of the work done. Nothing here limits your statutory rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.

9. Intellectual property

You own the content, data and materials you give us. On receipt of payment in full, the intellectual property in the bespoke code we write for a project transfers to you. Until payment is made in full, we retain that ownership and grant you no licence to use the work in production.

Where we use open source components or our own pre-existing libraries, those remain under their own licences; we grant you a perpetual, non-exclusive licence to use our pre-existing components as part of the delivered work. We may describe the work in general terms as a reference, without disclosing your confidential information.

10. Confidentiality

We treat your systems, data and commercial information as confidential and will not disclose them to anyone outside our team without your permission, except where the law requires it. We expect the same of you in relation to our proposals and methods.

11. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under English law. Nothing in these terms affects a consumer's statutory rights.

Subject to that, our total liability arising out of a project is limited to the total fees paid by you for that project, and we are not liable for loss of profit, loss of business, loss of data that you have not backed up in line with our written recommendations, or any indirect or consequential loss.

12. If something goes wrong

Tell us first: email [email protected] with the detail and we will respond within five working days and try to resolve it directly. If that does not settle matters, we will both consider mediation through a recognised provider before starting court proceedings. Nothing here prevents either of us from going to court.

13. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. A consumer resident elsewhere in the UK may bring proceedings in their own jurisdiction.

14. Changes to these terms

We may update these terms from time to time; the version in force is the one published here on the date your contract is formed. Changes are not applied retrospectively to work already agreed.